Welcome to the Crafted Chic Bag Boutique FAQ page! If you don’t find the answer you’re looking for, feel free to contact us at craftedchicbagboutique@gmail.com. We’re always happy to help!
Orders
How long will it take to receive my order?
- Ready-to-ship items: Typically ship within 2–5 business days.
- Custom orders: Usually ship within 2–4 weeks, depending on the design and current order volume.
You’ll receive a tracking number by email once your order ships.
Can I cancel or change my order?
If your order has not yet entered production or shipped, we’ll do our best to accommodate changes or cancellations.
Custom orders cannot be canceled or changed once production has begun.
Products
Are your bags handmade?
Yes! Every bag is carefully handcrafted with attention to detail, quality materials, and craftsmanship. Small variations are part of what makes each piece unique.
Will my bag look exactly like the photos?
We do our best to accurately represent every product. Because each item is handmade, fabric placement and pattern alignment may vary slightly from the photos.
What materials do you use?
We use a variety of quality materials, including:
- Premium cotton fabrics
- Faux leather and vinyl
- Waterproof canvas linings (on many designs)
- Quality zippers and hardware
Material details are listed on each product page whenever possible.
Custom Orders
Do you accept custom orders?
Absolutely! We’d love to create something just for you.
You can customize:
- Bag style
- Fabric
- Hardware color
- Strap option
- Embroidery (where available)
If you have a special idea, send us a message and we’ll see what we can create together.
How do I place a custom order?
Visit our Design Your Own Bag page to choose your options, or contact us directly if you’d like help creating your perfect bag.
Shipping
Where do you ship?
Worldwide. Additional charges may apply
How much does shipping cost?
Shipping costs are calculated automatically at checkout based on your order and destination.
Do you offer local pickup?
If local pickup is available, it will appear as a shipping option during checkout.
Returns & Exchanges
Do you accept returns?
Please see our Refund & Returns Policy for complete details.
Because custom orders are made specifically for you, they cannot be returned unless they arrive damaged or we made an error.
My order arrived damaged. What should I do?
Please contact us within 7 days of delivery with:
- Your order number
- Photos of the damaged item
- Photos of the packaging (if applicable)
We’ll work with you to make it right.
Care Instructions
How do I clean my handbag?
Most bags can be spot cleaned with a damp cloth and mild soap.
To help your bag last:
- Do not machine wash.
- Do not place in the dryer.
- Avoid prolonged exposure to direct sunlight.
- Store in a cool, dry place when not in use.
Specific care instructions may vary by material.
Newsletter
Why should I join the email list?
Subscribers receive:
- Sneak peeks of upcoming Friday releases
- Exclusive discounts
- New collection announcements
- Custom order updates
- Special promotions
We respect your inbox and won’t spam you.
Contact
How can I contact Crafted Chic Bag Boutique?
📧 Email: craftedchicbagboutique@gmail.com
🌐 Website: https://craftedchicbagboutique.com
📱 Follow us on Facebook and Instagram for new releases, behind-the-scenes content, and special promotions.
Still Have Questions?
We’re here to help! If your question isn’t answered above, please contact us by email, and we’ll get back to you as soon as possible.
Thank you for supporting Crafted Chic Bag Boutique! Every order supports a small business and is handcrafted with care. We truly appreciate your support and look forward to creating something special for you. 💜